Amazon Sets a New Standard in Service Amazon recently announced unlimited live support with their Kindle Fire HDX product line. Customers with a support question can push a button and instantly have live support: “Introducing the Mayday button — revolutionary, on-device tech support, exclusive to Kindle Fire HDX tablets. Connect for free to an Amazon expert 24×7,… Continue reading Live Customer Service Text Chat Website Widget Services Compared
Tag: customer service
Automation of Customer Service Gone Bad
Finance | Consumer Issues Summary. Automation is increasingly replacing human contact in business. Here’s a verified first-hand account of an automated customer service system gone bad. Wednesday, 10 March 2010 I noticed a $50 charge on my credit card statement with no indication of who had charged the fee other than the words Membership Fee.… Continue reading Automation of Customer Service Gone Bad