[NOTE: This document contains the CenturyLink Internet service details as of 28 Apr 2020. We would link to the source, but we were only able to discover this information by clicking a link for a pop-up window on their site. For this reasons we are placing it here so that customers can easily refer back to it. Also, for the purpose of social commentary and consumer advocacy, it is being used here for non-commercial purposes and therefor covered under Fair Use guidelines and not prohibited by copyright laws. We’ve modified the document only in formatting and layout to make it more readable and easier to visually navigate. Thank you.]
OFFER DETAILS
CenturyLink services and offers are not available everywhere. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area at its sole discretion without notice. With some service subscriptions, a credit approval and deposit may be required. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at Terms and Conditions. See www.centurylink.com/feesandtaxes.
Phone Voice Services Basic and Unlimited Nationwide Calling
Traditional Landline Home Phone (Voice) Services: Basic and Unlimited Nationwide Calling
For all Phone Plans: Service is not available everywhere. Available to new qualifying, residential customers and current CenturyLink residential customers who qualify; contact CenturyLink for details. Credit check, deposit or prepayment with a credit or debit card may be required. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions may apply.
Traditional Landline Basic Home Phone:
Additional taxes, fees, and surcharges apply. Rate excludes CTL Fees not to exceed $2.50/mo/line.*
*The CTL Fee is the Facility Relocation Cost Recovery Fee. This is neither a tax nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges, visit www.centurylink.com/feesandtaxes.
Applies to one residential phone line with direct-dial local voice calling only; excludes commercial use, dial-up internet connections, conference lines, directory and operator assistance, multi-party conference calls, or other non-single path person to person conversation or voice message. CenturyLink reserves the right to move a customer on this plan to an alternative plan if usage on the plan does not resemble typical residential, local voice calling. Calling features, nationwide calling, and international calling are not available.
Traditional Landline Home Phone with Unlimited Nationwide Calling:
Additional taxes, fees, and surcharges apply. Rate excludes CTL Fees not to exceed $3.00/mo/line.*
*The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges, visit www.centurylink.com/feesandtaxes.
Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.
Internet 1.5M-199M speed offers with Price For Life
Internet 1.5M-199M speed offers with Price For Life
Speed may not be available in your area.
Rate requires paperless billing. Additional taxes, fees, and surcharges apply.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/InternetPolicy for more information.
Service and offer are not available everywhere. Available to new qualifying, residential customers and current CenturyLink residential customers who qualify; contact CenturyLink for details. Limited time offer. Credit check, deposit or prepayment with a credit or debit card may be required. Rate requires new Internet subscription and paperless billing. If paperless billing is cancelled or not activated in a timely manner, the then-current standard rate will apply. CenturyLink provided modem may be required for Internet; lease (up to $15/mo. fee; subject to increase, even with Price For Life) or one-time purchase option (up to $150). If customer subscribes to the Secure WiFi service, a $5/mo. fee will apply to a purchased modem. Self-installation, if available at customer’s location, may be selected. Tech installation fee (up to $125) may apply, if selected by customer or is required due to network technology at customer location. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see centurylink.com/legal). When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. Plan cannot be combined with other promotions. Customer must remain in good standing and offer terminates if customer changes their account in any manner, including change of address (even if plan is available), change to service, and service suspension (Vacation Program) or disconnection. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. See www.centurylink.com/feesandtaxesfor applicable taxes, fees and surcharges.
Prepayment: If offer requires monthly prepayment with a credit or debit card, service will begin on the date your order is completed and full payment is processed. Depending on your location, subsequent prepaid payments will be due either every 30 days or on the same date of each month. Service automatically renews monthly until cancelled by customer. When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. To cancel, customer must log-in to account portal and click cancel to place the request.
Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
Internet – For all speeds up to 100 Mbps with Price For Life
For all speeds up to 100 Mbps with Price For Life
Rate requires paperless billing. Additional taxes, fees, and surcharges apply. Get the fastest internet speed available at your home (max speed is up to 100 Mbps).
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/InternetPolicy for more information.
Service and offer are not available everywhere. Available to new qualifying, residential customers and current CenturyLink residential customers who qualify; contact CenturyLink for details. Limited time offer. Credit check, deposit or prepayment with a credit or debit card may be required. Rate applies to the fastest internet speed CenturyLink offers at your home, capped at a maximum speed of up to 100 Mbps. Rate requires new Internet subscription and paperless billing. If paperless billing is cancelled or not activated in a timely manner, the then-current standard rate will apply.CenturyLink provided modem may be required for Internet; lease (up to $15/mo. fee; subject to increase, even with Price For Life) or one-time purchase option (up to $150). If customer subscribes to the Secure WiFi service, a $5/mo. fee will apply to a purchased modem. Self-installation, if available at customer’s location, may be selected. Tech installation fee (up to $125) may apply, if selected by customer or is required due to network technology at customer location. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see centurylink.com/legal). When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. Plan cannot be combined with other promotions. Customer must remain in good standing and offer terminates if customer changes their account in any manner, including change of address (even if plan is available), change to service, and service suspension (Vacation Program) or disconnection. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. See www.centurylink.com/feesandtaxes for applicable taxes, fees and surcharges
Prepayment: If offer requires monthly prepayment with a credit or debit card, service will begin on the date your order is completed and full payment is processed. Depending on your location, subsequent prepaid payments will be due either every 30 days or on the same date of each month. Service automatically renews monthly until cancelled by customer. When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. To cancel, customer must log-in to account portal and click cancel to place the request.
Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
Internet 200M–750M speed offers
Internet 200M–750M speed offers
Speed may not be available in your area.
Rate requires paperless billing. Additional taxes, fees, and surcharges apply.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/InternetPolicy for more information.
Service and offer are not available everywhere. Available to new qualifying, residential customers and current CenturyLink residential customers who qualify; contact CenturyLink for details. Limited time offer. Credit check, deposit or prepayment with a credit or debit card may be required. Rate is subject to change. Rate requires new Internet subscription and paperless billing. If paperless billing is cancelled or not activated in a timely manner, the then-current standard rate will apply. CenturyLink provided modem may be required for Internet; lease (up to $15/mo. fee; subject to increase) or one-time purchase option (up to $150). If customer subscribes to the Secure WiFi service, a $5/mo. fee will apply to a purchased modem. Self-installation, if available at customer’s location, may be selectedTech installation fee (up to $125) may apply, if selected by customer or is required due to network technology at customer location. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see centurylink.com/legal). When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. Plan cannot be combined with other promotions. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. See www.centurylink.com/feesandtaxes for applicable taxes, fees and surcharges
Prepayment: If offer requires monthly prepayment with a credit or debit card, service will begin on the date your order is completed and full payment is processed. Depending on your location, subsequent prepaid payments will be due either every 30 days or on the same date of each month. Service automatically renews monthly until cancelled by customer. When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. To cancel, customer must log-in to account portal and click cancel to place the request.
Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
CenturyLink Fiber Gigabit – Omaha
Fiber Gigabit For Omaha, NE Only
Speed may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection.
Rate requires paperless billing and prepayment. Additional taxes, fees, and surcharges apply.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Listed Internet speeds vary due to conditions outside of network control, including customer location, equipment, and access through a wireless connection, and are not guaranteed. See centurylink.com/InternetPolicy for additional network performance information.
Service and offer are not available everywhere. Limited time offer. Available to new qualifying, residential customers and current CenturyLink residential customers who qualify; contact CenturyLink for details. Rate requires new Internet subscription and paperless billing. If paperless billing is cancelled or not activated in a timely manner, the then-current standard rate will apply. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see centurylink.com/legal). Offer requires monthly pre-payment with a credit or debit card account payment only. If offer requires monthly prepayment with a credit or debit card, service will begin on the date your order is completed and full payment is processed. Depending on your location, subsequent prepaid payments will be due either every 30 days or on the same date of each month. Service automatically renews monthly until cancelled by customer. When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. To cancel, customer must log-in to account portal and click cancel to place the request. Plan cannot be combined with other promotions. Customer must remain in good standing and offer terminates if customer changes their account in any manner, including change of address (even if plan is available), change to service, and service suspension (Vacation Program) or disconnection. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. See centurylink.com/feesandtaxes for applicable taxes, fees and surcharges. Modem and Install Offer: Limited time offer is available to new, residential CenturyLink customers who sign up for a new, qualifying Fiber Gigabit Internet plan. Limit one offer per household during a 12-month period. Offer may not be transferable or stackable with certain promotions. CenturyLink may change or cancel offer at its sole discretion without notice. Additional restrictions apply. Modem: One modem will be provided at no charge. If customer elects to add Secure WiFi service, a $5/mo. fee will apply. Equipment provided on a one-time basis (no exchanges, upgrades, substitutions, or replacements) and at CenturyLink’s discretion. High-Speed Internet Subscriber Agreement Equipment Return policy applies.
Installation: If customer completes sign-up through centurylink.com, offer will also include professional installation at resident’s eligible location. Technician will provide the modem at the time of installation.
Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
CenturyLink Fiber Gigabit
Fiber Gigabit
Speed may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection.
Rate requires paperless billing. Additional taxes, fees, and surcharges apply.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/InternetPolicy for more information.
Service and offer are not available everywhere. Available to new qualifying, residential customers and current CenturyLink residential customers who qualify; contact CenturyLink for details. Limited time offer. Credit check, deposit or prepayment with a credit or debit card may be required. Rate requires new Internet subscription and paperless billing. If paperless billing is cancelled or not activated in a timely manner, the then-current standard rate will apply. Rate is subject to change. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see centurylink.com/legal). When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. Plan cannot be combined with other promotions. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. See centurylink.com/feesandtaxes for applicable taxes, fees and surcharges. Modem and Install Offer: Limited time offer is available to new, residential CenturyLink customers who sign up for a new, qualifying Fiber Gigabit Internet plan. Limit one offer per household during a 12-month period. Offer may not be transferable or stackable with certain promotions. CenturyLink may change or cancel offer at its sole discretion without notice. Additional restrictions apply. Modem:One modem will be provided at no charge. If customer elects to add Secure WiFi service, a $5/mo. fee will apply. Equipment provided on a one-time basis (no exchanges, upgrades, substitutions, or replacements) and at CenturyLink’s discretion. High-Speed Internet Subscriber Agreement Equipment Return policy applies.
Installation: If customer completes sign-up through centurylink.com, offer will also include professional installation at resident’s eligible location. Technician will provide the modem at the time of installation.
Prepayment: If offer requires monthly prepayment with a credit or debit card, service will begin on the date your order is completed and full payment is processed. Depending on your location, subsequent prepaid payments will be due either every 30 days or on the same date of each month. Service automatically renews monthly until cancelled by customer. When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. To cancel, customer must log-in to account portal and click cancel to place the request.
Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
Recommended Computer Specifications:
- Operating System: Windows 7 Pro 64-bit
- Processor: Intel® Core™ i5-3320M CPU @ 2.60GHz (4 CPUs)
- RAM: 16 GB
- Network adapter (naming device varies): 1000 Mbps, 1000baseTx, or GigE
CenturyLink Fiber Gigabit – $65 per Month
Fiber Gigabit
$65 per mo.
Speed may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection.
Prepay required. Rate requires paperless billing. Additional taxes, fees, and surcharges apply.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Maximum download/upload speeds are up to 940 megabits per second via a wired connection due to overhead capacity reserved to deliver the data. Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/InternetPolicy for more information.
CenturyLink technology (including Fiber), services, features, and offers are not available everywhere and may vary by multi-dwelling unit property. Rate is subject to change. Offer requires monthly pre-payment with a credit or debit card account payment. Service will begin on the date your Service order is completed and each prepaid billing cycle is 30 days. Service automatically renews monthly until cancelled by customer. Prepaid payments for unused service will not be refunded or credited to account. To cancel, Customer must log-in to account portal and click cancel to place the request. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see centurylink.com/legal). Plan cannot be combined with other promotions. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. See www.centurylink.com/feesandtaxes for taxes.
Modem and Install Offer: Limited time offer is available to new, residential CenturyLink customers who sign up for a new, qualifying Fiber Gigabit Internet plan. Limit one offer per household during a 12-month period. Offer may not be transferable or stackable with certain promotions. CenturyLink may change or cancel offer at its sole discretion without notice. Additional restrictions apply. Modem: One modem will be provided at no charge. If customer elects to add Secure WiFi service, a $5/mo. fee will apply. Equipment provided on a one-time basis (no exchanges, upgrades, substitutions, or replacements) and at CenturyLink’s discretion. High-Speed Internet Subscriber Agreement Equipment Return policy applies. Installation: If customer completes sign-up through centurylink.com, offer will also include professional installation at resident’s eligible location. Technician will provide the modem at the time of installation. Offer: Limit one offer per household and only available in select MDU areas. Residential customers only. After signing up, the $65 monthly recurring charge (“MRC”) for the first 30 days of service will be waived but the customer’s credit or debit card will be billed for taxes and fees. After the first 30 days from the service installation date, customer’s credit or debit card will be billed for the MRC, taxes and fees, according to the payment information above. Offer subject to change or cancel without notice. Offer is not transferable or stackable with other promotions. Additional restrictions apply.
CenturyLink @Ease
CenturyLink @Ease Packages: Residential CenturyLink Internet services include Anti-Virus protection and a PC Health check-up except customers subscribing to CenturyLink Internet basic service (without features) or other ISPs are not eligible for Antivirus Online. For additional protection, CenturyLink Internet customers can subscribe to a CenturyLink @Ease Package (a monthly recurring fee will apply excluding taxes and any additional services not listed below). Standard Package includes Desktop and Internet Security, PC Support Services (“PCSS”) Level I, and Inside Wire Maintenance. Advanced Package includes Standard Package services with PCSS Level II and Equipment Lifetime Warranty with Modem Purchase. Ultra-Package includes Advanced Package services with PCSS Level III, Identity Theft Protection, Roadside Assistance and Home Visit discount. Desktop and Internet Security, and PCSS, covers one Internet residential line (up to five devices per household). One license applies to Inside Wire Maintenance, Modem Warranty, Roadside Protection and Identity Theft Protection (covers two individuals). Go to www.centurylink.com/easenow for complete Package descriptions. Additional restrictions will apply. Certain services within the CenturyLink @Ease packages are provided by third parties, not CenturyLink, and customers must agree to those third parties’ terms and conditions for such services.
$5/mo. off for two months: Limited Time Offer. One offer per household. Receive a $5 credit on your CenturyLink invoice towards the selected CenturyLink@Ease package monthly recurring charge for two consecutive months. Offer subject to change or canceled without notice and may not be combined with other offers. Restrictions may apply.
Streaming Third Party Content
Streaming Third Party Content with CenturyLink Internet: CenturyLink is not affiliated with any streaming service provider; third-party streaming service fees, charges, terms and conditions will apply. To stream with CenturyLink Internet, you must subscribe to a speed plan with up to 10 Mbps download (25 Mbps recommended). To view streaming services on TV, additional third-party equipment may be required. The streaming content accessible to individual subscribers depends on the selected third-party packages and/or channels, device, location, and how they are accessing the content. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. Listed internet speeds vary due to conditions outside of network control, including customer location, equipment, and access through a wireless connection, and are not guaranteed. See centurylink.com/InternetPolicy for additional network performance information. Additional restrictions apply. Images and logos are the property of their respective networks and providers.
Internet All Speeds and Traditional Home Phone
CenturyLink Internet All Speeds and Traditional Home Phone with Unlimited Nationwide Calling with Price For Life
Internet 1.5M – 940M speeds and Unlimited Home Phone with Price For Life
Speed may not be available in your area.
Additional taxes, fees, and surcharges apply. Rate excludes CTL Fees not to exceed $3.00/mo/line.*
*The CTL Fees are Facility Relocation Cost Recovery Fee, Property Tax Recovery Fee, and Federal Regulatory Recovery Fee. These are neither taxes nor required by law but set by CenturyLink and may change. For information about taxes, fees, and surcharges, visit centurylink.com/feesandtaxes.
Customer speed experiences will vary, particularly when accessing the Internet wirelessly from various devices. Download speeds are via a wired connection (for Fiber Gigabit, up to 940 megabits per second). Internet speeds are not guaranteed due to conditions outside of network control, including customer location, devices, equipment, and access through a wired or wireless connection; see centurylink.com/InternetPolicyfor more information.
Service and offer are not available everywhere. Limited time offer. Available to new qualifying, residential customers and current CenturyLink residential customers who qualify; contact CenturyLink for details. Credit check, deposit or prepayment with a credit or debit card may be required. CenturyLink provided modem may be required for Internet; lease (up to $15/mo. fee; subject to increase, even with Price For Life) or one-time purchase option (up to $150). If customer subscribes to the Secure WiFi service, a $5/mo. fee will apply to a purchased modem. Self-installation, if available at customer’s location, may be selectedTech installation fee (up to $125) may apply, if selected by customer or is required due to network technology at customer location. Month to month (referred to as “no contract”) service means no term commitment and may be cancelled at any time without an early termination fee but customer must accept High-Speed Internet Subscriber Agreement prior to using service (see centurylink.com/legal). Plan cannot be combined with other promotions. Customer must remain in good standing and offer terminates if customer changes their account in any manner, including change of address (even if plan is available), change to service, and service suspension (Vacation Program) or disconnection. Other than promotional rates, plans with monthly rates that don’t change, and monthly rates offered with a term commitment, your monthly rates for services, leased equipment, fees, or surcharges are not guaranteed and may increase during the time of your service. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms.
Unlimited Home Phone: Service applies to 1 residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance. If usage consistently exceeds 5,000 minutes/mo., customer may be moved to another plan. International calling billed separately.
Prepayment: If offer requires monthly prepayment with a credit or debit card, service will begin on the date your order is completed and full payment is processed. Depending on your location, subsequent prepaid payments will be due either every 30 days or on the same date of each month. Service automatically renews monthly until cancelled by customer. When cancelling service on any day other than the last day of your billing cycle, all monthly rates, fees, and taxes, will apply in full and payments received for unused service will not be refunded or credited to account. To cancel, customer must log-in to account portal and click cancel to place the request.
Secure WiFi: If your modem includes the Secure WiFi feature, it should begin working within 72 hours of activating as long as you fully install it and leave it plugged in. Altering modem settings may disable Secure WiFi, as will Internet connection issues. If you are unsure whether Secure WiFi is working, contact us. Restrictions apply.
DISH TV Service
Offer for new and qualifying former customers only.
Important Terms and Conditions:
Qualification: Advertised price requires credit qualification and 24-month commitment. Upfront activation and/or receiver upgrade fees may apply based on credit qualification. Offer ends 7/15/20. 2-Year Commitment: Early termination fee of $20/mo. remaining applies if you cancel early. Included in 2-year price guarantee at $59.99 advertised price: America’s Top 120 programming package, local channels, HD service fees, and Hopper Duo Smart DVR for 1 TV. Included in 2-year price guarantee for additional cost: Programming package upgrades ($74.99 for AT120+, $84.99 for AT200, $94.99 for AT250), monthly fees for upgraded or additional receivers ($5-$7 per additional TV, receivers with additional functionality may be $10-$15). Regional Sports: RSN Surcharge up to $3/mo. applies to AT120+ and higher packages and varies based on location. NOT included in 2-year price guarantee or advertised price (and subject to change): Taxes & surcharges, add-on programming (including premium channels), DISH Protect, and transactional fees. Premium Channels: 3 Mos. Free: After 3 mos., you will be billed $30/mo. for Showtime, Starz, and DISH Movie Pack unless you call or go online to cancel. Remote: The DISH Voice Remote with the Google Assistant requires internet-connected Hopper, Joey, or Wally device. Customer must press Voice Remote button to activate feature. The Google Assistant Smart Home features require Google account and compatible devices. Google is a trademark of Google LLC. Other: All packages, programming, features, and functionality and all prices and fees not included in price lock are subject to change without notice. After 6 mos., if selected, you will be billed $9.99/mo. for DISH Protect Plus unless you call to cancel. After 2 years, then-current everyday prices for all services apply. For business customers, additional monthly fees may apply. Free standard professional installation only.
Vacation Services
Services are not available everywhere. Customer must remain in good standing and offer terminates if customer changes their account in any manner. Additional restrictions may apply. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com/terms. Vacation Program (“Program”) is available to residential customers only. Only certain CenturyLink services are eligible for the Program; third-party services received through CenturyLink are not eligible. Price For Life offers are not eligible for the Program; if Price for Life service is cancelled, customer will have to re-enroll and may lose their original pricing. Program may or may not, depending on the service, include a reduced monthly recurring charge for a predetermined number of months each year, retention of equipment and suspension of service, programming and agreement during Program activation. A zero balance for each applicable service is required for eligibility. If applicable to current service(s) subscription(s), contractual obligations will be put on hold during the vacation period but will resume once service(s) is reinstated (early termination fees may apply if service(s) are changed or cancelled). For Voice and Internet customers who don’t contact CenturyLink to resume full activation of applicable services before the end of 9-month period, all applicable monthly charges, fees, surcharges, taxes, etc., will resume automatically. Promotions, pricing, discounts, fees, surcharges, and taxes at the time the customer puts the service on vacation are subject to change during the vacation period. Program services will have restrictions and limitations that will vary for each applicable service. Contact CenturyLink for details.